Contact us

Do you have questions, feedback, or need more information?

Is your question not answered on our information pages, or is something unclear? Email us at help@cozygi.com. Please include your name, phone number, and city of residence. When contacting customer service, please send us product photos.

Customer Service Hours:

Monday to Friday, 9:00 AM to 5:00 PM

Saturday, 10:00 AM to 6:00 PM

Closed Sunday

Frequently Asked Questions:

Q: How long does delivery take?

A: On average, we need 3 to 7 days to process your order before shipping. We do everything we can to deliver your order as quickly as possible! Once shipped, the estimated delivery time is 14 to 30 days, depending on the country or region. Please allow for holidays, which may affect delivery times.

Q: What is the return policy?

A: After receiving and inspecting your return, we will process your return or exchange. Please allow at least 14 days for processing your return after we receive it.

Q: How can I contact you regarding my order?

A: You can reach us by email at help@cozygi.com or via the form on this page.