Frequently Asked Questions
GENERAL QUESTIONS
What is the status of my order?
After placing your order, you will receive a confirmation email that allows you to track its status.
Can I change my order?
We can only change orders that have not yet been processed for shipment. Once your order has the status "Preparing for Shipment," "Shipped," or "Delivered," we can no longer make any changes.
PAYMENT
What payment methods do you accept?
We accept the following two main payment methods:
● PayPal
cozygi.com primarily uses PayPal for secure payment processing. Through PayPal, we accept MasterCard, VISA, American Express, and Discover.
● Secure Credit Card Payment
We also accept credit card payments with Visa, MasterCard, American Express, and Discover.
In what currency will I be billed?
All our transactions are billed in US dollars. If your credit or debit card is in a different currency, your bank will apply the corresponding exchange rate for your chosen currency, depending on the website you are visiting.
Do you offer payment in 3 or 4 installments?
We accept payment in 3 installments.
SHIPPING
Where do you ship to?
We ship worldwide, including Asia, North and Central America, Europe, and Oceania. Payment is accepted via PayPal and credit card.
How long will it take for my order to ship?
After receiving your order, processing typically takes 3 to 7 days.
Delivery time depends on the shipping method selected.
How can I track my package?
After placing your order, you will receive a confirmation email that allows you to track the status of your order.
What happens if I am not home?
If you are not home, another delivery attempt will be made the next day, or our delivery partner will contact you to arrange a new delivery date. This depends on the country and the shipping method chosen.
You may also need to pick up your package at your local post office if it cannot be delivered.
RETURNS
Do you accept returns?
We accept returns under the following conditions:
- The item must have been purchased from our online store.
- The item must be unused.
Requests for returns or exchanges must be made within 14 days of delivery.
To request a return, please contact our customer service.
Can I exchange an item?
We offer exchanges. The same conditions apply as for returns.
If you would like to exchange an item, please indicate this when preparing your return.
Are returns free?
To return an item, please contact our customer service to obtain the return address. Once you receive the address, securely place the item in its original packaging and include your proof of purchase.
In some cases, returns are free. If you return an item and the reason is not due to an error on the part of cozygi.com, the return shipping costs will be deducted from your refund.
How long does it take to process a return? Returns are confirmed within 14 days of the package arriving at our warehouse.
Once your return has been accepted, the refund, exchange, or credit note will be issued within 14 days of our acceptance of your return.
For further questions or concerns, please contact our Support Center.