Return and Refund Policy

Thank you for your purchase. We hope you are satisfied. However, if for any reason you are not completely satisfied, you can return the item to us. Further information about our return policy can be found below.

RETURNS
To receive a refund, you must return the product within 14 calendar days of purchase. The product must be in its original condition and undamaged.

RETURN PROCEDURE
To return an item, please contact our customer service to obtain the return address. Once you receive the address, securely place the item in its original packaging and [include your proof of purchase].

In some cases, returns are free. If you return an item and the reason for the return is not due to an error on the part of cozygi.com, the return shipping costs will be deducted from your refund.

REFUNDS
After receiving and inspecting your return, we will process your return or exchange. Please allow at least 14 days from the date you receive your order for processing your return or exchange. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card provider. We will notify you by email once your return has been processed.

EXCEPTIONS
The following items are excluded from returns and exchanges:

• Perishable goods

• Underwear

• Gift certificates

• Personalized items

• Digital products

For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions about our return policy, please contact our support center.

NOTE

If the return is the customer's fault, they are responsible for the return shipping costs. The exact costs depend on the chosen shipping provider.

If the received goods are damaged or incorrect due to an error on our part, the customer is not responsible for the return shipping costs.